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Zimbabwe

Background

he Community Trust Index (CTI) is a measurement tool used by the Zimbabwe Red Cross to assess and monitor the level of trust in their work. It evaluates trust across multiple dimensions, including competencies such as reliability, technical proficiency, and experience, as well as values such as ethics, integrity, and transparency. The United States Agency for International Development (USAID) Bureau for Humanitarian Assistance (BHA) implemented its Risk Communication and Community Engagement (RCCE) Immunization project in this context. The Community Trust Index survey was conducted from November 28 to December 3, 2023, in Shamva and Mazoe Districts, Mashonaland Central Province. This page presents key results and findings from the survey.

Lead: Zimbabwe Red Cross
Partners: IFRC Africa, Ground Truth Solution

Modules

Overall Score
Index scoreThe overall score is the average of the competences and values scores. The competency and values scores are the arithmetic mean of the scores for each sub-dimension. The sub-dimension scores are generated from the weighted average of the response rates to the questions relating to each sub-dimension, using the following weightings.

Results

The Zimbabwe Red Cross Society (ZRCS) conducted a Community Trust Index Survey to understand the community's perception of their work. This assessment aimed to evaluate the level of trust the community has in the organization, gather any criticisms or feedback the community may have about the association, and assess the effectiveness of ongoing projects in addressing prevailing community issues. It will also help determine whether the community feels included and heard in the planning and execution of these projects.

Community trust by population profile

Respondents were asked about their trust in the Zimbabwe Red Cross Society (ZRCS), the organization's competency in project implementation, fairness in aid distribution, and their personal encounters with the ZRCS. This information offers a comprehensive understanding of ZRCS's operations and public perception based on community profiles and interactions with the organization.

Volunteers

Volunteers are individuals who actively participate in various Zimbabwe Red Cross programs, initiatives, or projects.

People receiving support

Individuals who directly receive benefits or support from Zimbabwe Red Cross programs, such as social welfare, healthcare, or education initiatives.

Others

Individual who do not receive benefits or support from Zimbabwe Red Cross programs or engaged with the Zimbabwe Red Cross in general

Perceptions of community trust

under development

Note: questions related to Transparency, Neutrality and Independence have been reformulated to match with local context:

  • Overall
  • Volunteers
  • Beneficiaries
Competencies
Values

Geographic analysis

under development

Competencies
Top 3
Bottom 3

Values
Top 3
Bottom 3

Findings

under development

Sampling

Population

  • All Respondents

  • Men

  • Women

Region

Age Group

Limitations

The Community Trust Index

The Community Trust Index, developed by the IFRC Community Engagement and Accountability (CEA) Unit, is an evidence-based tool to measure and enhance trust between humanitarian organizations and the communities they serve. The Community Trust Index is measured through Competencies and Values.

Discover the Index