Tuvalu
Background
The Tuvalu Red Cross Society (TRCS), a respected humanitarian organization, conducted a comprehensive Community Trust Index Survey with the overarching goal of gaining a deep understanding of the community's perception of their work. This crucial assessment was aimed at reinforcing accountability, fostering trust, and improving respective community-centered projects to ensure that they are absolutely in line with the needs and expectations of the community.
Lead: Tuvalu Red Cross
Support: IFRC
Institutional Overall ScoreIndex scoreThe overall score is the average of the competences and values scores. The competency and values scores are the arithmetic mean of the scores for each sub-dimension. The sub-dimension scores are generated from the weighted average of the response rates to the questions relating to each sub-dimension, using the following weightings.
Results
The survey was conducted from the 28th of November to the 3rd of December 2023 in Mashonaland Central Province’s, Shamva district where the United States Aid for International Development (USAID) Bureau for Humanitarian Assistance (BHA) Risk Communication and Community Engagement (RCCE) Immunization project is being implemented. The questionnaire gathered data from 501 respondents through.
Respondents were asked questions revolving around several key themes, including Trust, Competency of the Zimbabwe Red Cross Society (ZRCS) in projects and program implementation, fairness in aid distribution, and their previous personal encounters with the organization. This information helps to provide a more comprehensive understanding of the organization's operations and public perception.
Understand Trust in Tuvalu
Explore the following contextual analysis aims to provide a comprehensive understanding of the factors influencing the current situation in Tuvalu.
Learn moreCommunity trust by population profile
The Community Trust Index in Zimbabwe indicates a positive overall score of 7.61 (out of 10). The score for ZRCS service recipients and volunteers are approximately equal with respectively 7.6 and 7.5 as overall score. However, the value score among volunteers (6.28) suggests that there is potential for improvement on engagement and effective communication for volunteers. In the same time, the high score on competency reflects the ZRCS efforts are well-perceived and contribute to maintaining a high level of trust among target populations (volunteers: 8.73; ZRCS service recipients: 8.76; Other: 8.45).
Volunteers
Volunteers are individuals who actively participate in various Tuvalu Red Cross programs, initiatives, or projects.
People receiving support
Individuals who directly receive benefits or support from Tuvalu Red Cross programs, such as social welfare, healthcare, or education initiatives.
Others
Individual who do not receive benefits or support from Tuvalu Red Cross programs or engaged with the Tuvalu Red Cross in general
Perceptions of community trust
In the context of COVID-19 response, a majority believe ZRCS has competency to respond promptly to challenges that communities are facing (score of 8.74 out of 10). Most respondents feel ZRCS understands and meets needs (9.02) and provides adequate support on time (9.07). However, the study shows a relative lower score in terms of accessibility (how respondent feel easy to contact ZRCS personnel) and trust on information received (8.36). In the opposite, the analysis of value subdimensions presents a lower rate in neutrality (2.8 out of 10), independence (3.3) and transparency (4.0). Overall, while ZRCS is competent in many areas, improving accessibility and information dissemination could enhance its public perception.
Competencies
Values
Geographic analysis
More dataFunafuti, being the most populated atoll and the capital of Tuvalu, was selected as the focus area for this study. The sampling size doesn't allow disaggregation subdivision of Funafuti.
Competencies
Top 3
Bottom 3
Values
Top 3
Bottom 3
Findings
Trust is a crucial element in any institution, and understanding its drivers is key for improving outcomes. It appears that a large majority have faith in institutions, indicating a well-established base level of trust (7.6 out of 10). However, there is a minority who possess different thoughts, showing that room to improve trust levels certainly exists.
Based on the analysis and statistics provided, it is clear that the ZRCS has room to improve levels of engagement and trust among the people we work with. The following recommendations can be made:
The competencies and values of the ERC are widely trusted by both those who receive support from the National Society and those who do not. When it comes to competencies, respondents perceive the National Society as an organisation with a robust capacity to deliver timely and high-quality humanitarian aid and services. The ERC is recognized as a highly relevant humanitarian actor in the country, actively engaging with its communities and adapting to various contexts. In terms of values, those surveyed perceive ERC as a respectful, inclusive, and community-engaged organization. However, there was a significant decrease in the Transparency category, likely influenced by security and broader contextual conditions during the data collection period (August-October 2023).
Sampling
Population
- All Respondents
- Men
- Women
Region
Age Group
Limitations
This survey is limited to the specific area of the Funafuti lagoon due to the unique geographic conditions of the Tuvalu and the population distribution across the archipelago. The geographic isolation and dispersed nature of Tuvalu's islands present significant logistical challenges for conducting a comprehensive survey across the entire nation.
Funafuti, being the most populated atoll and the capital of Tuvalu, was selected as the focus area for this study. This decision allows for a more concentrated and detailed analysis, ensuring that the data collected is robust and representative of the local population. However, it is important to note that the sample size is relatively small due to the limited population in this area, which may affect the generalizability of the findings.
Understanding The Community Trust Index Analytical Framework
The Community Trust Index, developed by the IFRC Community Engagement and Accountability (CEA) Unit, is an evidence-based tool to measure and enhance trust between humanitarian organizations and the communities they serve. The Community Trust Index is measured through Competencies and Values.