Argentina 
Ecuador 
Nepal 
Philippines 
Tuvalu 
Zambia 
Zimbabwe Mongolia
Background
The Community Trust Index (CTI) for Mongolia is a measurement tool used to assess and monitor community trust in the Mongolian Red Cross Society (MRCS). While the broader CTI framework evaluates both competencies (e.g., reliability, technical proficiency, experience) and values (e.g., ethics, integrity, transparency), this Mongolia analysis focuses specifically on institutional trust within the context of the COVID-19 response.
This page presents additional analysis of survey data collected by MRCS in summer 2023. The survey covered 12 regions across the country, providing a nationwide snapshot of how communities perceive the MRCS’s role, performance, and accountability during the pandemic. By centering on institutional trust, the CTI helps identify strengths and gaps in MRCS’s engagement, communications, and service delivery, and informs practical actions to strengthen community relationships going forward.
Lead: Mongolia Red Cross
Partners: IFRC Asia Pacific, Ground Truth Solution
Modules
Overall ScoreIndex scoreThe overall score is the average of the competences and values scores. The competency and values scores are the arithmetic mean of the scores for each sub-dimension. The sub-dimension scores are generated from the weighted average of the response rates to the questions relating to each sub-dimension, using the following weightings.
Results
Between June and August 2023, the Mongolian Red Cross Society (MRCS) conducted the Community Trust Index (CTI), focusing on institutional trust in the context of the response to the pandemic. MRCS volunteers and data collectors administered the questionnaire in 12 regions and 125 districts to understand how different social groups perceive the MRCS's role, performance and accountability.
A non-probability sampling strategy was employed, drawing at least partly on contact details from an existing MRCS database of individuals associated with or acquainted with the Society. The questionnaire examined the core CTI domains of competencies (reliability, technical proficiency and experience) and values (ethics, integrity and transparency), providing a structured overview to inform targeted actions aimed at strengthening relationships between the MRCS and the community.
Community trust by population profile
Volunteers
Volunteers are individuals who actively participate in various Mongolia Red Cross programs, initiatives, or projects.
People receiving support
Individuals who directly receive benefits or support from Mongolia Red Cross programs, such as social welfare, healthcare, or education initiatives.
Others
Individual who do not receive benefits or support from Mongolia Red Cross programs or engaged with the Mongolia Red Cross in general
Perceptions of community trust
- Overall
- Volunteers
- Beneficiaries
Competencies
Values
Findings
Sampling
Population
- All Respondents
- Men
- Women
Region
Age Group
Limitations
The sample is biased towards rural respondents (58%), whereas external estimates suggest that Mongolia’s rural population is closer to 30%. As the study relied on a non-probability, convenience-based design, the findings are indicative and should not be generalised to the national population. To address coverage imbalances to some extent, a post-stratification approach can be applied to ensure that the weighted results better reflect key demographic characteristics.
The Community Trust Index
The Community Trust Index, developed by the IFRC Community Engagement and Accountability (CEA) Unit, is an evidence-based tool to measure and enhance trust between humanitarian organizations and the communities they serve. The Community Trust Index is measured through Competencies and Values.