The Index
إن مؤشر الثقة المجتمعية، وهو أداة قائمة على الأدلة مصممة لقياس وتعزيز الثقة بين المنظمات الإنسانية والمجتمعات التي تخدمها، يدين بنجاحه لتعاون وتفاني الجمعيات الوطنية.
Initiated in 2022, the Community Trust Index is spearheaded by the CEA team, working hand in hand with National Societies from each country. The ownership and implementation of the national survey and its results lie squarely with the National Societies themselves.
The development of the Community Trust Index, primarily focused on assessing community trust towards Red Cross and Red Crescent National Societies, was made possible through cognitive research on Trust in Argentina, Azerbaijan, and Argentina. Special thanks are extended to the National Societies for their participation in the design and pilot phases, which were instrumental in refining the tool’s effectiveness. The pilots were conducted in Zambia and Argentina, marking crucial steps towards enhancing our understanding of community trust dynamics and improving humanitarian response strategies.
The community trust index
Methodology noteTrust is a multidimensional concept. The Trust Index framework applies a structured approach to measure two primary dimensions widely identified in the literature12: competencies (technical reliability) and values/ethics (alignment with community beliefs and priorities).
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الكفاءات refer to community perceptions of the organizations or program’s capability, including its ability to provide timely support, understand community needs, ensure accessibility, be open and approachable, and effectively deliver assistance.
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Values/Ethics refer to community perceptions of the organization’s, programs or action’s intentions, such as its fairness, inclusiveness of diverse groups, engagement with the community, transparency, and integrity.
Thematics
وحداتنا
To evaluate the perceived ability that the organisation provides support in a timely manner.
To evaluate the perceived ability that the organisation provides support in a timely manner.
To evaluate how well the organisation is perceived as being knowledgeable of the community needs.
To assess the perception of the organisation as accessible and welcoming to the community
To evaluate the perception of the organisation's approachability specially when it comes to making a complaint.
To evaluate the perception of the NS ability to provide quality information to the community
To evaluate the perception of the NS effectiveness in providing the right kinds of aid and assistance to the target communities it supports
To evaluate the perception of the organisation's fairness in providing support.
To evaluate the perception of the organisation intention to do good to the people it supports.
To evaluate the perception of the organisation seeks the opinions of local communities when making decisions about the support programmes.
To evaluate the perception of the organisation's transparency to report issues publicly.
To evaluate the perception of the organisation's political neutrality
To evaluate the perception of the organisation's accountability to both those we seek to assist and to those from whom we accept resources.
To evaluate the perception to uphold of humanity principle.
To evaluate the perception of the organisation action is given regardless of the race, creed or nationality of the recipients and without adverse distinction of any kind.
فهم الإطار التحليلي لمؤشر ثقة المجتمع
مؤشر الثقة المجتمعية، الذي طورته وحدة المشاركة المجتمعية والمساءلة (CEA) التابعة للاتحاد الدولي لجمعيات الصليب الأحمر والهلال الأحمر، هو أداة قائمة على الأدلة لقياس وتعزيز الثقة بين المنظمات الإنسانية والمجتمعات التي تخدمها. يتم قياس مؤشر ثقة المجتمع من خلال الكفاءات والقيم.