Philippines
Background
The Community Trust Index (CTI) is a measurement tool used by Philippines Red Cross to assess and monitor the level of trust in their work with communities across the country. It evaluates trust in multiple dimensions including competencies such as reliability, technical proficiency and experience, and values such as ethics, integrity, and transparency. The community index was conducted in 24 provinces using a mixed approach.
Lead: Philippines Red Cross
Support: IFRC Asia Pacific, Ground Truth Solution
Institutional Overall ScoreIndex scoreThe overall score is the average of the competences and values scores. The competency and values scores are the arithmetic mean of the scores for each sub-dimension. The sub-dimension scores are generated from the weighted average of the response rates to the questions relating to each sub-dimension, using the following weightings.
Results
Historically, trust in the government and institutions in the Philippines has fluctuated, influenced by political events, economic conditions, and social issues.
Understand Trust in Philippines
Explore the following contextual analysis aims to provide a comprehensive understanding of the factors influencing the current situation in Philippines.
Learn moreCommunity trust by population profile
The Community trust in the Philippines Red Cross can vary among different population groups, including volunteers, beneficiaries, and the general population. The following charts present the overall score among these profiles.
Volunteers
Volunteers are individuals who actively participate in various Philippines Red Cross programs, initiatives, or projects.
People receiving support
Individuals who directly receive benefits or support from Philippines Red Cross programs, such as social welfare, healthcare, or education initiatives.
Others
Individual who do not receive benefits or support from Philippines Red Cross programs or engaged with the Philippines Red Cross in general
Perceptions of community trust
It's important to note that community trust in the Red Cross is a complex and multifaceted concept. It is influenced by a range of factors beyond the population groups above, such as competencies or ethical values. The following charts explain which factors is contributing to the Community Trust Index in the Philippines.
Competencies
Values
Findings
Strengthen transparency within the Red Cross Society is essential to maintain a high level of trust with communities. This requires a strategic and multi-faceted approach. Some critical considerations are already in place within the PRCS such as training on ethics and accountability which ensure a good transparency knowledge of the institution. However, improving transparency perception at community level requests additional community engagement actions.
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Communication Strategy
Develop a clear and comprehensive communication strategy that outlines how information will be disseminated with communities for improving transparency and accountability. This includes defining communication channels, frequency of updates, and the types of information that will be shared.
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Feedback Mechanisms
Reinforce and socialize existing feedback mechanism that allows communities to provide feedback but also access to action taken based on their feedbacks.
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Public Participation in Decision-Making
Consider involving the public in certain decision-making processes, such as selecting projects or allocating resources. This can enhance transparency and public trust.
Sampling
Population
- All Respondents
- Men
- Women
Region
Age Group
Limitations
The survey sample is designed only in Albay, Cotabato, Lanao del Sur, Masbate, Sulu, Surigao del Norte, and Tawi-Tawi where the COVID-19 vaccination rates is low.
Understanding The Community Trust Index Analytical Framework
The Community Trust Index, developed by the IFRC Community Engagement and Accountability (CEA) Unit, is an evidence-based tool to measure and enhance trust between humanitarian organizations and the communities they serve. The Community Trust Index is measured through Competencies and Values.