Modules

Understanding the complex relationship between competencies and values is paramount to building trust with communities. The Institutional module seeks to measure this relationship by providing an analytical framework for assessing and improving levels of trust within various sub-dimensions. This module operates on a two-axis framework, anchoring its assessment in competencies and values. Competencies encompass the efficiency, skills and abilities demonstrated by the organisation and it’s staff, while values describe the perception of ethics and integrity upheld in their actions and decisions with communities.