Institutional Trust

Community trust toward humanitarian institutions or organisations

Objectives

The Institutional Trust Module is designed for humanitarian organisations to assess and strengthen community trust. It has been applied to Red Cross and Red Crescent National Societies and, in upcoming implementations, will also examine broader barriers and enablers to trust in humanitarian action.

Understanding the complex relationship between competencies and values is paramount to building trust with communities. The Institutional Trust Module seeks to measure this relationship by providing an analytical framework for assessing and improving levels of trust within various sub-dimensions.

This module operates on a two-axis framework, anchoring its assessment in competencies and values. Competencies encompass the efficiency, skills and abilities demonstrated by the organisation and its staff, while values describe the perception of ethics and integrity upheld in their actions and decisions with communities.

Framework

Competencies Community perceptions on the organisation’s capability to help people, support in a timely manner, knowability of community needs, accessibility, openness and approachability, effectiveness in providing assistance.
Values Community perceptions on the organisations intention to do good, fairness, inclusiveness of different groups, engagement, transparency, and integrity.

Latest Country Reports

Our latest country reports on community trust in institutions.

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