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Zambia Zimbabwe
The Community Trust Index (CTI) is a measurement tool used by the Zimbabwe Red Cross to assess and monitor the level of trust in their work. It evaluates trust across multiple dimensions, including competencies such as reliability, technical proficiency, and experience, as well as values such as ethics, integrity, and transparency.
Strong confidence in operational performance
Humanity and inclusiveness drive trust
Transparency, neutrality, and independence remain challenges
Overall ScoreIndex scoreThe overall score is the average of the competences and values scores. The competency and values scores are the arithmetic mean of the scores for each sub-dimension. The sub-dimension scores are generated from the weighted average of the response rates to the questions relating to each sub-dimension, using the following weightings.
Institutional
The Community Trust Index survey was conducted from November 28 to December 3, 2023, in Shamva and Mazoe Districts, Mashonaland Central Province. This page presents key results and findings from the survey.
The results indicate a good overall level of institutional trust, with an overall score of 7.6 out of 10. Trust is driven primarily by strong perceptions of the Zimbabwe Red Cross's competencies, which received a score of 8.5, reflecting confidence in the organization's ability to respond effectively, understand community needs, and deliver relevant support. Respondents particularly value the organization's responsiveness, capacity, and engagement with communities.
Perceptions of organizational values are more moderate, with a score of 6.7. While the Red Cross is viewed positively in terms of humanity, inclusiveness, and accountability, lower ratings for transparency, neutrality, and independence reduce the overall values score.
Findings
Trust in the Zimbabwe Red Cross is characterized by a strong perception of operational competence, with respondents expressing high confidence in the organization’s responsiveness, understanding of community needs, capacity, and effectiveness. The overall Competencies score of 8.5 reflects consistently positive assessments across all dimensions and stakeholder groups, indicating that communities generally believe the Red Cross can deliver services and support effectively.
Perceptions of organizational values are more mixed. While respondents rate Humanity (9.2), Inclusiveness (8.9), and Community Trust (8.2) very positively, significantly lower scores for Transparency (4.0), Independence (3.3), and Neutrality (2.8) reduce the overall Values score to 6.7. This suggests that although the Red Cross is widely seen as caring, accessible, and community-oriented, there is less confidence in how openly decisions are communicated and how independent or neutral the organization is perceived to be.
Strong confidence in operational performance
Humanity and inclusiveness drive trust
Transparency, neutrality, and independence remain challenges
Contact
Lead
Zimbabwe Red Cross
Partners
IFRC Africa, Ground Truth Solution
Population
- All Respondents
- Men
- Women
Region
Age Group
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