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In October 2025, the Slovak Red Cross conducted the Community Trust Index survey as part of the Building Trust initiative, reaching 2,268 respondents across selected districts in Slovakia.
The study explored how migrant and host communities perceive and trust the Slovak Red Cross, focusing on its competencies, core values and community engagement. The findings help identify strengths and areas for improvement to support more responsive and trusted engagement with communities.
Strong trust in SRC’s competencies and values
Strongest trust drivers
Key areas for improvement
Overall ScoreIndex scoreThe overall score is the average of the competences and values scores. The competency and values scores are the arithmetic mean of the scores for each sub-dimension. The sub-dimension scores are generated from the weighted average of the response rates to the questions relating to each sub-dimension, using the following weightings.
Institutional
In October 2025, the Slovak Red Cross (SRC) conducted the Community Trust Index (CTI) survey to assess institutional trust among migrant and host communities. Data were collected by SRC volunteers across selected districts in Slovakia. A total of 2,268 people participated in the survey, with the sampling designed to capture differences across age, gender, and population groups.
Using a stratified random sampling approach, the survey measured perceptions of SRC competencies including effectiveness, awareness, capability, and relevance as well as organisational values such as inclusiveness, respectfulness, integrity, and transparency. The findings indicate a high level of institutional trust, with an overall score of 8.5 out of 10* Competencies and values received similarly strong ratings, while transparency and relevance emerged as the main areas for improvement.
Findings
The findings indicate a high level of trust in the Slovak Red Cross, with particularly strong perceptions of its competencies and core values. Inclusiveness, respectfulness, effectiveness, awareness and capability emerge as the strongest trust drivers, suggesting that communities generally view the organisation as capable, effective and respectful in the way it delivers its work.
Trust is particularly high among respondents with direct experience of the Slovak Red Cross, including migrants from Ukraine, beneficiaries and people who have received information from the organisation. In contrast, respondents with limited or no direct relationship with the SRC tend to report lower scores, suggesting that positive engagement and greater familiarity with the organisation are associated with stronger levels of trust.
The main areas for improvement relate to transparency, relevance and neutrality, which receive comparatively lower ratings. These differences are particularly visible among respondents with less direct engagement, highlighting the importance of strengthening communication about the SRC’s activities, decisions and role within communities to build trust beyond those already interacting with the organisation.
Strong trust in SRC’s competencies and values
Strongest trust drivers
Key areas for improvement
Contact
Lead
Slovakia Red Cross
Partners
IFRC Europe
Population
- All Respondents
- Men
- Women
Region
Age Group
Export charts
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The findings should be interpreted with some caution due to differences between the survey sample and the wider population. Bratislava was under-represented, women aged 18–34 were over-represented, while most male age groups were under-represented.
Post-stratification weighting was applied to reduce these imbalances. However, weighting cannot fully remove potential sampling bias, and the results should therefore be considered indicative of the surveyed communities rather than fully representative of the Slovak population.