Argentina 
Demo 
Democratic Republic of Congo 
Ecuador 
Mongolia 
Mozambique 
Philippines 
Tuvalu 
Zambia 
Zimbabwe Nepal
The Community Trust Index (CTI) in Nepal assesses levels of trust in both the Nepal Red Cross Society and flood Early Warning Systems. The programme included an Institutional Trust Module conducted in 2025 and an Early Warning System Module implemented between 2025 and 2026. Together, these assessments examine perceptions of organizational competencies, values, and the effectiveness of early warning and anticipatory action systems, providing insights to strengthen community engagement, accountability, and disaster preparedness.
Transparency is the clear trust gap
The Red Cross is trusted more for what it does than for how it communicates
Receiving support does not automatically translate into high trust.
Trust in the Early Warning System is moderate
Trust is strongest in the Preparedness & Response and Warning & Communication pillars
Receiving early warnings improves trust
Transparency and participation remains areas of improvement
Overall ScoreIndex scoreThe overall score is the average of the competences and values scores. The competency and values scores are the arithmetic mean of the scores for each sub-dimension. The sub-dimension scores are generated from the weighted average of the response rates to the questions relating to each sub-dimension, using the following weightings.
Institutional
Between April and May 2025, the Nepal Red Cross Society (NRCS) conducted the Community Trust Index (CTI) survey to assess institutional trust among communities in flood-prone areas. Data were collected by NRCS volunteers and enumerators across nine districts in Sudur Pashchim, Lumbini Province, and the Kathmandu Valley. A total of 3,538 people participated in the survey, including 50.2% women and 49.8% men.
Using a stratified random sampling approach, the survey measured perceptions of NRCS competencies—including reliability, technical expertise, and effectiveness—as well as organizational values such as integrity, fairness, and transparency. The findings indicate a good level of institutional trust, with an overall score of 7.1 out of 10. Respondents rated NRCS competencies slightly higher (7.2) than organizational values (6.9), reflecting generally positive perceptions of the organization's performance and engagement with communities.
Findings
The findings indicate a good level of institutional trust in the Nepal Red Cross Society, with an overall score of 7.1 out of 10. Respondents expressed particularly strong confidence in the organization's capabilities, responsiveness, inclusiveness, and fairness, reflecting positive perceptions of both its performance and its commitment to communities.
Transparency emerged as the lowest-rated dimension, followed by integrity, suggesting opportunities to strengthen communication and accountability. The results also show that trust is closely linked to engagement: volunteers and people who have received support from the Nepal Red Cross reported substantially higher levels of trust than other respondents. In addition, younger and more educated respondents tended to report stronger trust, while differences between men and women were minimal.
Transparency is the clear trust gap
The Red Cross is trusted more for what it does than for how it communicates
Receiving support does not automatically translate into high trust.
Contact
Lead
Nepal Red Cross Society
Partners
FRC Nepal, IFRC Asia-Pacific, IFRC HQ
Population
- All Respondents
- Men
- Women
Region
Age Group
Export charts
Charts will be available for export after the data loads.
Some differences between the survey sample and the target population were observed across geographic and demographic groups. To improve representativeness, post-stratification weighting was applied using age, gender, education, and employment status. While these adjustments reduce potential sampling imbalances, the results should be interpreted as reflecting the perceptions of the surveyed population and may not fully capture the views of all communities in the covered areas.