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The Community Trust Index (CTI) for Mongolia is a measurement tool used to assess and monitor community trust in the Mongolian Red Cross Society (MRCS). While the broader CTI framework evaluates both competencies (e.g., reliability, technical proficiency, experience) and values (e.g., ethics, integrity, transparency), this Mongolia analysis focuses specifically on institutional trust within the context of the COVID-19 response.
Transparency remains the weakest dimension
Direct experience increases trust
Humanism is a major strength
Overall ScoreIndex scoreThe overall score is the average of the competences and values scores. The competency and values scores are the arithmetic mean of the scores for each sub-dimension. The sub-dimension scores are generated from the weighted average of the response rates to the questions relating to each sub-dimension, using the following weightings.
Institutional
Between June and August 2023, the Mongolian Red Cross Society (MRCS) conducted the Community Trust Index (CTI) to better understand how communities perceive the organization in the context of the COVID-19 response. The survey was implemented across 12 regions and 125 districts and assessed trust through two core dimensions: competencies, which reflect perceptions of the MRCS’s ability to deliver effective and relevant services, and values, which capture perceptions of its integrity, transparency, and adherence to humanitarian principles.
The findings indicate a good overall level of institutional trust, with the MRCS achieving a score of 7.4 out of 10. Competencies received a slightly higher score (7.6) than values (7.3), suggesting that communities generally view the organization as both capable and principled. These results provide a useful baseline for understanding trust in the MRCS and identifying opportunities to further strengthen relationships with communities.
Findings
Overall trust in the Red Cross is moderately high, with competencies (7.61) scoring slightly above values (7.29). Across competency dimensions, respondents rate effectiveness (7.89), relevance (7.80), and responsiveness (7.63) most positively, suggesting confidence in the organization’s ability to deliver meaningful and timely support. Openness (7.23) and capability (7.50) receive comparatively lower scores, though they remain positive overall.
Among values, humanism stands out as the strongest dimension (8.45), highlighting widespread recognition of the Red Cross’s commitment to helping people with dignity and compassion. Inclusiveness (7.76) and fairness (7.54) are also viewed positively, while transparency (6.36) records the lowest score, indicating an opportunity to strengthen communication and accountability.
Trust levels are generally consistent across demographic groups, although they tend to be higher among older respondents and in certain provinces. Notably, individuals who have volunteered, received support, donated, or otherwise interacted directly with the Red Cross report substantially higher trust scores, underscoring the importance of direct engagement in building confidence and positive perceptions.
Transparency remains the weakest dimension
Direct experience increases trust
Humanism is a major strength
Contact
Lead
Mongolia Red Cross
Partners
IFRC Asia Pacific, Ground Truth Solution
Population
- All Respondents
- Men
- Women
Region
Age Group
Export charts
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The survey used a non-probability sampling approach, drawing in part on existing contacts and networks associated with the Mongolia Red Cross Society. As a result, the sample is not representative of the Mongolian population and overrepresents rural respondents. Findings should therefore be considered indicative rather than representative of the country as a whole. To improve comparability with the national population, post-stratification weighting was applied using age and gender distributions.