Ecuador

The results suggest that the community has a high level of trust in the core competencies and values of ERC. Nevertheless, as previously detected in a Social Listening study conducted by the Community Engagement and Accountability (CEA) team of the Americas Regional Office, contextual factors unrelated to ERC are likely affecting community perception of trust. Designing an effective response to this behaviour may require further rapid qualitative studies specifically focused on that category. Read more: Social Listening Study.

The competencies and values of the ERC are widely trusted by both those who receive support from the National Society and those who do not. When it comes to competencies, respondents perceive the National Society as an organisation with a robust capacity to deliver timely and high-quality humanitarian aid and services. The ERC is recognized as a highly relevant humanitarian actor in the country, actively engaging with its communities and adapting to various contexts. In terms of values, those surveyed perceive ERC as a respectful, inclusive, and community-engaged organization. However, there was a significant decrease in the Transparency category, likely influenced by security and broader contextual conditions during the data collection period (August-October 2023).

To understand the drivers behind this perception and to guide responsive action, we recommend conducting rapid qualitative research specifically focused on this category.