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The Burundi Red Cross conducted the Community Trust Index survey, reaching 1,719 respondents across selected communes in five provinces: Buhumuza, Bujumbura, Burunga, Butanyerera and Gitega.
The study explored how communities perceive and trust the Burundi Red Cross, focusing on its competencies, core values and community engagement. Findings show consistently positive perceptions across demographic and geographic groups, while also highlighting that previous engagement with the National Society—particularly among volunteers, beneficiaries, donors and people who have interacted with its activities—is associated with higher levels of trust.
High and consistent institutional trust
Positive perceptions are widely shared
Engagement strengthens trust
Overall ScoreIndex scoreThe overall score is the average of the competences and values scores. The competency and values scores are the arithmetic mean of the scores for each sub-dimension. The sub-dimension scores are generated from the weighted average of the response rates to the questions relating to each sub-dimension, using the following weightings.
Institutional
he Burundi Red Cross conducted the Community Trust Index (CTI) survey to assess institutional trust among communities across five provinces: Buhumuza, Bujumbura, Burunga, Butanyerera and Gitega. Data were collected from 1,719 respondents, using a stratified sampling approach designed to ensure broad geographic coverage and representation across age, gender and education groups.
The survey measured perceptions of Burundi Red Cross competencies and organisational values, including capability, effectiveness, engagement, respectfulness and transparency. Findings indicate a high level of institutional trust, with an overall score of 8.9 out of 10. Competencies (9.1) and values (8.7) received similarly strong ratings. Capability and respectfulness emerged as particular strengths, while effectiveness, engagement and transparency represent the main areas for further improvement. Respondents with previous experience of the Burundi Red Cross including volunteers, beneficiaries, donors and people who had interacted with its services or activities reported consistently higher levels of trust.
Community voices
Integrity toward vulnerable people
Yes. For trust to grow, BRCS staff and volunteers must act with integrity toward the most vulnerable people in their care.
Local agronomist
Acting with transparency is crucial
When an error or wrongdoing is identified, the BRCS immediately makes it public. as the failure to distribute fertiliser vouchers, it should therefore distribute the vouchers or reimburse the money.
Doctor, Red Cross Volunteers
BRCS provides positive contribution to the community
Well done to the BRCS, whose volunteers all work in a spirit of solidarity! It contributes to development by setting a positive example for others.
Community member
Findings
The findings indicate a strong level of institutional trust in the Burundian Red Cross Society (BRCS), with positive perceptions across both its competencies and values. Respondents particularly recognised the organisation’s capability and respectful approach, while also highlighting the solidarity and commitment of its volunteers, as well as the BRCS’s positive contribution to communities.
Effectiveness, engagement and transparency were comparatively lower, pointing to opportunities to further strengthen communication, accountability and follow-up when problems arise. Some respondents noted that limited resources may prevent the organisation from reaching everyone, while still recognising the importance of prioritising the most vulnerable without favouritism. Trust was consistently higher among people with previous experience of the BRCS including volunteers, beneficiaries, donors and those who had interacted with its activities than among those without prior engagement.
High and consistent institutional trust
Positive perceptions are widely shared
Engagement strengthens trust
Contact
Lead
Burundi Red Cross
Partners
IFRC Africa
Population
- All Respondents
- Men
- Women
Region
Age Group
Export charts
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While the sample provides broad coverage across the five provinces, some differences from the wider population should be considered when interpreting the findings. In particular, Bujumbura and Gitega are underrepresented, while respondents aged 30–49 and those with primary education are overrepresented.
Many respondents had previously engaged with the Burundi Red Cross, including as beneficiaries or volunteers. As these groups tend to report higher levels of trust, the overall results may slightly overestimate trust among the general population.