Argentina 
Ecuador 
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Zambia Argentina
Background
The Community Trust Index (CTI) is a measurement tool used by Argentina Red Cross to assess and monitor the level of trust in their work with communities across the country. It evaluates trust in multiple dimensions including competencies such as reliability, technical proficiency and experience, and values such as ethics, integrity, and transparency. The community index was conducted in 17 provinces using a mixed approach.
Lead: Argentina Red Cross
Partners: IFRC Americas, Humanitarian observatory, Ground Truth Solution
Overall ScoreIndex scoreThe overall score is the average of the competences and values scores. The competency and values scores are the arithmetic mean of the scores for each sub-dimension. The sub-dimension scores are generated from the weighted average of the response rates to the questions relating to each sub-dimension, using the following weightings.
Results
With support from the regional and global CEA teams, the Argentina Red Cross conducted a mixed methods survey to measure perception of trust among service recipients and broader community in March 2023. The questionnaire was administered across 17 provinces, gathering data from 3017 respondents to ensure representative sampling. It's important to note that trust is a nuanced and evolving concept, influenced by a wide range of factors including historical events, economic conditions, political decisions, and cultural dynamics.
Understand Trust in Argentina
Explore the following contextual analysis aims to provide a comprehensive understanding of the factors influencing the current situation in Argentina.
Learn moreCommunity trust by population profile
The Community trust in the Argentina Red Cross can vary among different population groups, including volunteers, beneficiaries, and the general population. The following charts present the overall score among these profiles.
Female
Volunteers are individuals who actively participate in various Argentina Red Cross programs, initiatives, or projects.
Male
Individuals who directly receive benefits or support from Argentina Red Cross programs, such as social welfare, healthcare, or education initiatives.
Perceptions of community trust
It's important to note that community trust in the Red Cross is a complex and multifaceted concept. It is influenced by a range of factors beyond the population groups above, such as competencies or ethical values. The following charts explain which factors is contributing to the Community Trust Index in Argentina.
- Overall
- Female
- Male
Competencies
Values
Geographic analysis
More dataIn this study, we explore perceptions of community trust in different regions of Argentina. By analysing data collected from different communities, we aim to shed light on the top 3 regions where community trust thrives and the bottom 3 regions where challenges to trust perceptions may be more pronounced.
Competencies
Top 3
Bottom 3
Values
Top 3
Bottom 3
Findings
With support from the regional CEA team and the Humanitarian Observatory of the Argentina Red Cross Society, the questionnaire was administered across 17 provinces, gathering data from 3010 respondents to ensure representative sampling. The findings indicate a positive level of community trust in essential competencies and values. However, aspects such as receptiveness to complaints and transparency in admitting mistakes were rated lower, suggesting a reluctance to publicly acknowledge significant shortcomings in the provision of support.
Strengthen transparency within the Red Cross Society is essential to maintain a high level of trust with communities. This requires a strategic and multi-faceted approach. Some critical considerations are already in place within the ARCS such as training on ethics and accountability which ensure a good transparency knowledge of the institution. However, improving transparency perception at community level requests additional community engagement actions.
Story from Argentina
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Sampling
Population
- All Respondents
- Men
- Women
Region
Age Group
Limitations
Understanding The Community Trust Index Analytical Framework
The Community Trust Index, developed by the IFRC Community Engagement and Accountability (CEA) Unit, is an evidence-based tool to measure and enhance trust between humanitarian organizations and the communities they serve. The Community Trust Index is measured through Competencies and Values.